Shipping policy
Shipping Policy
Last Updated: October 4, 2026
Welcome to Watch House London.
We are committed to delivering your order safely and as quickly as possible. Please read the following shipping information before placing your order.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
2. Delivery Times
Our estimated delivery times are:
- United Kingdom: 5–12 business days
- United States: 7–15 business days
- Other international destinations: 10–25 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of customs, weather, carrier disruptions, public holidays, or other circumstances outside our control.
3. Shipping & Tracking
Tracking information will be provided when available.
Please allow up to 3–5 business days after dispatch for tracking information to update.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Watch House London is not responsible for delays caused by customs clearance.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply for resending the order.
6. Lost or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will work with the relevant shipping carrier to investigate the shipment.
If tracking confirms that an order has been delivered to the address provided at checkout, we cannot guarantee a refund or replacement.
7. Damaged Orders
If your watch arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the packaging
- Clear photographs of the damaged watch/product
We will review the claim and provide an appropriate resolution where applicable.
8. Delivery Restrictions
Some products or destinations may be subject to shipping restrictions imposed by carriers or customs authorities.
If we are unable to ship an order to your destination, we will contact you and provide an appropriate solution.
9. Contact
For shipping questions or assistance with your order, please contact Watch House London through the contact details provided on our website.
Watch House London